All posts in General Marketing

Last week we started a segment called SEO You Should Know. Sticking with Local Optimization, we’re going to talk about getting your business listed on a major search engine (Bing) and a major review site (Yelp).  In Volume 1, we talked about getting listed, verified, and seen on Google, which is the most popular and used search engine. But let’s not count out Bing (Google’s largest competitor) and Yelp (a review site where Google receives a lot of its reviews and info).

Again, these posts are here to help get you started. If you have questions about local optimization or other SEO marketing strategies, email

1. Get Listed on

Similar to how you found and claimed your business on Google, you should start by doing a Bing search for your business name and city or town. This should pull up your business as the first result. Bing’s 1st result page isn’t too far off from Google when it returns your specific result. There will be a sectioned off Map and listing for your business if Bing has the information. If you don’t see the Map section right away, you will need to go to the “More

We want to try and put more of the “Interactive

So you’ve got a web home (your website) and have worked hard on making it SEO friendly. But you still need a boost in the online buzz department. Here’s a few easy, 30-minute or less tips to get you started.

Write a blog post
Websites used to be a home page and a series of jump and landing pages. They were an interconnected loop of relevant information that led to a specific result (usually a sale). Blogging has changed that; since you update it regularly (right?), you are constantly feeding the search engines new keywords giving them reason to rank you higher and give you more buzz.

Post a video on YouTube
Video is probably the quickest way to reach a broad audience, and YouTube is the biggest channel to broadcast it on. Popular videos are two things: engaging and informative. You want to give your viewer valuable information without putting them to sleep.

So play to your strengths. If you’re funny, be funny. If you love sports, slip a few references in there of your favorite team. Don’t shy away from who you are because you want sound a certain way. Authenticity is king on the web; be who you are and people will respond.

Tweet tweet with Twitter
A “real time

mega millions

Realizing the brand-building potential, savvy business owners are leveraging Twitter to interact with customers. Twitter enables brand-to-customer conversations through comfortable, open forums. In fact, 20% of tweets are about brands, and they come from both consumers and businesses.

Comcast uses Twitter to scan for complaints and engage with customers. The idea was born when someone in the company realized scores of public complaints against Comcast were being vented via Twitter. In response, the cable company built a team of 11 people whose function is simply to scour the site and respond to Comcast-related tweets. Much to many users’ surprise, the Comcast team responds to tweets, identifying themselves as a company representative and asking if they can help. Comcast execs are highly satisfied with the unique dialogue Twitter has enabled, noting that the conversations are dissimilar to the typical phone complaints the company receives. “[Twitter is] a little more personal. More back-and-forth discussions, and it’s less formal. And it gives immediacy to interactions,” says Frank Eliason, Comcast’s director of digital care.

For instance, an angry Comcast customer wrote, “I would suggest you tell the people in charge of the money to do their jobs.” A moment later, she was compelled to tweet again: “P.S. If my credit score is negative, it is your fault for not paying enough attention or not calling off your dogs.” In response, Eliason suggested (to a BusinessWeek writer who was observing his work) to reply and simply thank her for her suggestion, with a period at the end. “I wouldn’t do a smiley face when we’re doing a collections issue,” he says. Although not a quick fix for some deeply rooted business issues, Eliason and his team’s work has made Comcast accessible and trustworthy to customers. When Twitter users think Comcast, they think Eliason. “Right now I have 5,700 followers. They know about my family Web site. It gives a face to Comcast,” he told BusinessWeek.

A number of corporations have followed Comcast’s lead, using Twitter as a means to reach out to consumers and resolve complaints. Travel companies like Virgin America use Twitter regularly to communicate everything from vacation specials to possible flight delays. But Virgin takes its Twitter presence a step further than the competition, communicating much more than just deals and flight status, and asking for open communication from its customers in return. And its more than 20,000 followers deliver, filling Virgin’s Twitterstream with photos of themselves aboard Virgin flights or on vacations made possible by the airline. Virgin also retweets its passengers’ posts. During one flight, a recent medical school tweeted her excitement about her accomplishment and about being aboard Virgin America. Rather than congratulating her, Virgin retweeted and asked someone to buy her a drink on the flight. There was an immediate response and the surprised grad was quickly presented with a drink, compliments of Row 11.

Businesses and organizations have also made use of Tweetups to further their brand. For instance, in April 2009 the National Hockey League (NHL) worked with fans to organize a series of Tweetups that occurred simultaneously around the world. The Tweetup effort brought together 1,200 fans in 23 cities, and reached an estimated 240,000 through Twitter and millions more through press coverage, which included a mention in USA Today. Increased Twitter action on the day of the Tweetups also spurred countless brand impressions. On the opening night of the playoffs, the term “NHL” was mentioned on Twitter more than twice as often as on a normal day. And #NHLtweetup became a trending topic for the day. Now the league has a dedicated social media department and has planned more Tweetups for the 2009-2010 season.
Twitter has emerged as the hottest brand building and customer service tool on the market and, ironically, it was not created for that purpose. But corporate tweeting has spread like wildfire and has been met with praise from consumers, who appreciate the fact that there is a human being at the other end of that Twitterstream – a welcome change in today’s impersonal business world of stiff corporate policies and procedures. Using Twitter is not just for the large corporations. Twitter also gives smaller, local businesses a voice and a solution to some of the complaints of the consumer. Look out next week for some strategies and helpful tools to help you monitor your brand on Twitter and other social media.

christmas tree tax
affiliated computer services
big island hawaii
ford fusion 2013
public service announcement

Many businesses invest hundreds if not thousands of dollars into their websites, hoping that it will generate sales and leads. Far too often, pros in Search Engine Marketing come across websites that, plain and simple, are not conducive to maximizing their business goals. Here are some quick tips to help enhance your user experience that should result in an increase in conversions.

  1. Calls To Action — Sites that lack calls to action tend to receive a lower conversion rate than ones that plaster their website directing searchers to actions. It could be as simple as adding buttons that say, “Sign Up Now,